Get the answers you need to any questions about OG Squad's collection, including ordering, shipping times and returns.
How do I cancel my order?
I received my item and I don't want it, how do I return it?
Our policy lasts 30 days from the date you receive the products. If 31 or more days have gone by since your purchase, unfortunately we can’t offer you a reimbursement or an exchange.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
To return your product, you should mail your product to: 2000 Peel Street, Suite 420, H3A 2W5, Quebec Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I received the wrong item, now what?
We are so sorry for this unfortunate mix up, please email us at email@example.com and we will fix the issue for you without hesitation.
Do you ship worldwide?
No, unfortunately we only ship to the Continental US and Canada.
I was issued or have purchased a gift card, will my online gift card expire?
Online gift cards never expire; they can be used on all future purchases.
I received the wrong item, how do I proceed?
Send pictures of what you received to firstname.lastname@example.org. A return label will be provided and once we get the wrong item back, we will ship the correct item.